Refund & Cancellation Policy

remeki takes payment directly, through Razorpay, for four platform features: the listing posting fee, listing renewal, listing boost, and the optional Premium membership. This policy explains how cancellations and refunds work for each.

remeki does not process, hold, or refund payment for the machinery listed on the site — buyers and sellers negotiate and pay each other directly, in person, off the platform. Any dispute about an item's price, condition, or delivery is between the buyer and seller and is outside the scope of this policy. See our Buyer Guide for how to trade safely.

Each of these is a single, one-time payment for a fixed benefit — publishing a listing, extending its active period by 60 days, or boosting its placement for 7 days — not a recurring subscription. None auto-renew, and no future payment is ever taken without you actively choosing to pay again. There is nothing to "cancel": a listing renewal or boost simply ends at the end of its term.

These fees are non-refundable once payment is confirmed and the benefit is applied — a posting fee once the listing is sent into review/published, a renewal once the listing's active period is extended, and a boost once applied to your listing's placement — regardless of how much of the resulting period you use or your reasons for wanting to stop. The benefit is granted immediately on payment, so there is no "unused" portion to refund.

The only exceptions are narrow, technical ones — not a change-of-mind refund:

• where required by applicable Indian consumer-protection law,
• a payment is deducted but the corresponding benefit was not applied to your listing due to a technical error on our end — contact us with your payment ID and we'll fix or refund it, and
• a duplicate charge for the same benefit caused by a payment gateway error.

To request a refund under one of the above, write to us within 7 days of the payment with your registered email, the affected listing, and the Razorpay payment ID (visible on your receipt email). We aim to resolve valid refund requests within 5-7 business days, credited back to the original payment method via Razorpay.

New Premium signups are currently paused. For any existing membership: it's a single 30-day term, not a recurring subscription — it does not auto-renew and no future payment is ever taken without you actively choosing to pay again. There is nothing to "cancel": if you don't purchase again, the membership simply expires at the end of its 30-day term and phone-number visibility reverts to locked.

Premium membership fees are non-refundable once payment is confirmed — this applies regardless of how much of the 30-day term you use, whether you end up contacting any sellers, or your reasons for wanting to stop. The benefit (phone number visibility) is unlocked immediately on payment, so there is no "unused" portion to refund. The same narrow, technical exceptions listed in Section 3 above apply here too — write to us within 7 days of the payment with your registered email and the Razorpay payment ID.

If a payment fails or is stuck in a pending state and money has left your account, it is typically auto-reversed by your bank or Razorpay within 5-7 business days without any action needed from you. If it isn't, contact us with the payment reference and we'll follow up with Razorpay on your behalf.

For any payment issue, dispute, or refund request, use our contact page or email remekishop@gmail.com with your registered email and payment ID. We reply within 1-2 business days.